Contact us

Contact Details

Office Hours: Monday to Friday 8:00 - 17:00

Mainline: 0330 324 7777

Out of Hours Emergency: 01732 625 072



Our Offices

  • Ecolution House, London Road, Addington, West Malling, Kent, ME19 5SH

  • Office 9, Hethel Engineering Centre, Chapman Way, Hethel, Norwich, NR14 8FB

  • Suite 1.02, Grosvenor House, Central Park, Telford, TF2 9TW

Frequently Asked Questions

+ What are renewable energy technologies?

Renewable energy technologies enable us to create electricity, heat and fuel from renewable sources. Solar, wind, hydro, wave, heat-exchange, tidal, wave and bioenergy technologies are all powered by the sun, directly or indirectly.

+ Where are you based?

We are a Nationwide company, with our HQ based in West Malling, Kent.

+ What is your main contact number?

Our Monday to Friday mainline number is 0330 324 7777

+ How do I contact you in an emergency?

Please call us on 01732 625 072


Once we have received your complaint form, you will be contacted by a member of the Customer Care Team within 24 working hours. We will conduct an internal review and respond to you within 10 days of receipt of your complaint with the result of our investigation.

If your complaint refers to property damage, our team will send you a damage form to complete and send back to us. All property damage forms will be assessed within 10 days of receipt of the form. Once assessed, we will write to you to provide the outcome of this review and any next steps in getting the situation resolved. If we’ve been unable to reach a conclusion within 10 days, then we’ll contact you to keep you updated on where we are with our investigation.