Contact us
Contact Details
Office Hours: Monday to Friday 8:00 - 17:00
24/7 Phoneline: 0330 324 7777
Email: enquiries@ecolutiongroup.com
Our Offices
The Nursery, Taylors Lane, Trottiscliffe, West Malling, Kent, ME19 5ES (HQ)
Unit 4, Wrotham Water Farm, Sevenoaks, Kent, TN15 7SG
Unit 3, Wrotham Water Farm, Sevenoaks, Kent, TN15 7SG
Training Facility, Wrotham Water Farm, Sevenoaks, Kent, TN15 7SG
Frequently Asked Questions
+ What are renewable energy technologies?
Renewable energy technologies enable us to create electricity, heat and fuel from renewable sources. Solar, wind, hydro, wave, heat-exchange, tidal, wave and bioenergy technologies are all powered by the sun, directly or indirectly.
+ What renewable technologies you work with?
We specialise in a variety of renewable and energy efficient technologies like solar photovoltaic, solar hot water, air source heat pumps, ground source heat pumps, mechanical ventilation with heat recovery, heat interface units, electric vehicle charging points, battery storage, unvented cylinders, biomass, exhaust air source heat pumps, rainwater harvesting.
+ Where are you based?
We are a nationwide company, with our HQ based in West Malling, Kent.
+ What is your main contact number?
Our Monday to Friday mainline number is 0330 324 7777.
+ How do I contact you in an emergency?
Please call us on 0330 324 7777.
+ I MADE A COMPLAINT, WHAT HAPPENS NEXT?
Once we have received your complaint, you will be contacted by a member of the Customer Care Team within 24 working hours. We will conduct an internal review and respond to you within 10 working days of receipt of your complaint with the result of our investigation.
If your complaint refers to property damage, our team will send you a damage form to complete and send back to us. All property damage forms will be assessed within 10 working days of receipt of the form. Once assessed, we will write to you to provide the outcome of this review and any next steps in getting the situation resolved. If we’ve been unable to reach a conclusion within 10 working days, then we’ll contact you to keep you updated on where we are with our investigation.